Shipping policy

Shipping & Delivery

Shop your favourite flavours from home at ZimSnacks. Available delivery services and charges are displayed at checkout for your address and basket.

UK delivery

Our UK shipping options include Standard, Next Day and Express where available. Select your preferred service at checkout. Next Day refers to the carrier service after dispatch; it does not mean every order will arrive the day after it is placed. Order preparation, stock availability, weekends, bank holidays and carrier delays can affect arrival dates.

International delivery

International shipping is available for eligible destinations and products. Our current rest-of-world service is listed as 7–10 days. This is an estimated transit time after dispatch, rather than a guaranteed arrival date. Customs checks and local delivery conditions may add time. Rates depend on your destination and basket and are shown at checkout.

Some food, drink and other products are subject to destination import restrictions. Please check your destination's requirements before ordering, or contact us if unsure. Any applicable import duties, taxes or clearance fees are not included in the delivery charge unless checkout explicitly says otherwise.

Dispatch & tracking

You will receive a shipping confirmation when your order is dispatched, with tracking details where available. Dispatch and delivery are separate stages. If you need an order by a specific date, email us before ordering so we can check stock and delivery options.

Orders arriving in separate parcels

Your order may be dispatched in more than one parcel. Check your shipping emails and order details to see which items have been dispatched. If an item is missing or you need an update on the remaining items, contact us with your order number.

Delivery problems

Please check your address carefully at checkout. If you notice an error, contact us as soon as possible; changes may not be possible after dispatch. For a delayed, missing, damaged or incorrectly delivered parcel, email zimsnacks3@gmail.com with your order number and relevant details. For damage, include photos of the parcel and items so we can investigate.

For returns and refunds, please see our Refund Policy.